Terms and Conditions
Airport Minicab Transfers (referred to in the agreement as ‘we, us or our’) acts as a disclosed agent for third party transport providers (the “sub-contractor(s)”). This contract for the provision of transport service is between you (the “client”) and the sub-contractor.
Our registered office is at Lynwood House, 373-375 Station Road, Harrow, HA1 2AW Middlesex and our company number is 2422516. Please ensure that you thoroughly read the terms and conditions carefully before making any booking on the website. The terms and conditions contain key-information about your rights and obligations as a client of Airport Minicab Transfer.
These booking conditions are applicable for all bookings (under various service domains on the website) made with Airport Minicab Transfer.
1.1 Please ensure that you read and understand all these terms and conditions before making your booking.
1.2 By making a booking, you acknowledge that you have read and understood the terms and conditions, and you confirm your agreement to be legally bound by these terms and conditions.
1.3 If you do not wish to be bound by these terms and conditions, you may immediately cease accessing and using the services provided by us.
1.4 Please note that Airport Minicab Transfers can amend these terms from time to time. Amendments will be effective upon Airport Minicab Transfer posting of such updated Terms and Condition on the website.
2. Our website
2.1 Our website is the platform for selecting and booking a transfer service. Taking you to and fro from your UK address is the “Service” we are referring to. We have described all our services in detail on our website.
2.2 Kindly note that the content of our website caters to users aged 18 and above. You must be at least 18 years old to access/book/purchase our services.
3.1 For booking our services you must follow the booking procedures on our booking page. All the bookings must be made at least 2 hours in advance to your arrival or departure.
3.2 Airport Minicab Transfers is entitled, on behalf of the sub-contractor, to refuse a booking made by you. We do not guarantee or in no way are liable for successful allocation of a subcontractor on every booking request. If we are unable to serve, you will be notified. In that case, you may be offered an alternative which may include additional charges. After which, if you make a booking, we will acknowledge your request and issue a booking invoice to the email addresses provided by you.
Subject to clauses 3.3, 4.4 and 5, the order will then be fulfilled by the Sub-contractor on the date mentioned in the booking invoice.
3.3 You confirm that all the details provided to us by you while booking the service from our Subcontractor will be correct. You verify that the credit or debit card used at the time of booking is your own and that there are sufficient funds or credits to facilitate and cover the cost of the service. We reserve the right to get validation of your credit or debit card details before booking any service. If validation fails and payment is not made, we reserve the right to cancel the booking on behalf of the Sub-contractor who will then not perform the Service. In case, you have to cancel your booking, we advise you to inform us using the email address or phone number provided by you at the time of booking.
3.4 After a successful booking, invoices will be produced. This invoice produced will contain your journey details and your unique voucher number. It will also cover any return transfers (if booked) from our website. It is the customer’s responsibility to check the details of the booking on the voucher before the travel and contact us in case of any errors or discrepancies. You must present this voucher to the driver before beginning your journey.
4. Prices and Payment
4.1 Details of our prices for the service, the procedures for payment and the delivery are displayed on our website. The price of any service will be provided to you prior to the booking. We are allowed to change the price of any Service on our website before you place an order. Even though we try to ensure that the prices on our website are accurate, the price of your order will need to be validated by us as part of the acceptance procedure (see clause 3.2 above). We have a non-refund policy. You will be able to change your booking by informing us of the change with a minimum prior notice of 24 hours. Alteration charges will be £20 per booking and the price of the booking will change with any additional costs that may apply if the altered journey is more expensive than the one you originally booked.
4.2 Prices quoted on our website are per vehicle. However, if you are booking shuttle transfers, per person rates are quoted. In the majority of cases, it is our Sub-contractor’s policy that each passenger can carry with them one standard-sized suitcase or holdall and one piece of hand luggage of a similar size as allowed by airlines. Any more luggage may be carried at the discretion of the Subcontractor but PLEASE NOTE THAT THIS MAY BE SUBJECTED TO A FURTHER CHARGE FOR WHICH YOU WILL BE LIABLE AT THE TIME. Also, please contact us prior to your travel if you are travelling with golf clubs, surfboards or any other exceptional item so that we can pass this information on to the Sub-contractor as a larger vehicle size may be required in that case.
4.3 Payment by debit or credit card should be done as per the order page of our website. The types of cards we accept are also mentioned in the same page. Kindly note that Card Issuers also charge us a handling fee that we will pass to you when you make a payment using a credit or a debit card.
4.4 In case you are booking through a travel agent, then note that they are acting as a sub-agent on behalf of the Sub-contractor. You will not have a contract with the Sub-contractor until full payment has been received. If the full payment is not received we won’t be able to play your booking until it does.
5. Delivery of Service
5.1 The sub-contractor must ensure that he/she uses all reasonable efforts to ensure that the cab collects you from your pick-up point at the exact time set out in your booking voucher. However, in case of any reasonable and unavoidable delays, the Sub-contractor will not be liable for any loss or costs you suffer. At that time, it’s your responsibility to book a ride for the same. In such cases, neither Airport Minicab Transfer nor the Sub-contractor is responsible for any losses you suffer. This includes any loss (for example any missed flight) incurred due to your failure of allowing sufficient time for your journey or delays caused by conditions beyond our control, including mechanical breakdowns and road traffic conditions.
5.2 In a case if your inbound flight to the UK is delayed, your service timings will automatically be amended and your cab will collect you at your revised time of arrival. Kindly note, additional night supplements may be applicable.
6. Your commitments
6.1 In case your flight is diverted, as a client, you must contact us as soon as possible, so that we can book another cab with the same or alternative sub-contractor. Also note, in such scenarios, it is the responsibility of the airlines (subject to their terms and conditions) to transport you to your original destination airport, which means you may be entitled to collect additional costs incurred from your carrier.
6.2 It is the client’s responsibility to travel with the booking invoice which mentions the arrival instructions (which differ for each airport), local office reconfirmation hours and relevant local email addresses in case of an emergency. If you fail to provide your booking voucher, neither us, nor the sub-contractor, will be accountable for any responsibility or compensation claims.
7. In case of a complaint
7.1 In case of discrepancies or problems with the provided service, kindly inform the sub-contractor or email us at the email address provided on your booking voucher. We will immediately attempt to investigate the matter with the Sub-contractor on your behalf and try to resolve the issue. Any delay or failure in informing us at this stage will affect our ability to investigate the matter, henceforth affecting your rights under the contract.
7.2 Complaints should be made in writing within 28 days of the return booking date. (If only an outbound transfer is booked, then, the complaint should be filed within 28 days of your transfer date)
8. Cancellation and amendments
8.1 If there are any amendments to your booking details, the changes can be made up to 24 hours before your departure. You are subject to pay the difference in the applicable price as mentioned in clause 4 above. An administration fee of £20 will be charged for any amendment before the time of departure.
8.2 A client is entitled to cancel the booking at any time. Any cancellation must be sent in writing by email to the address provided on your booking voucher. The cancellation will not take effect until approved by us in writing.
If we receive your cancellation request more than 24 hours prior to the scheduled pick up time, the amount paid for this transfer will be refunded in full. No monies will be refunded
however, if you cancel within 24 hours. Sub-contractor’s terms and conditions will also comply with that; within 24 hours of the departure time 100% cancellation fees will apply. To acknowledge the cancellation, we will issue you a cancellation ticket. Without the cancellation ticket, your booking will still remain effective.
8.3 In case there are any significant changes or cancellations for our end, an email will be sent to you as soon as possible from our end.
We will try everything in our power to provide you the vehicle of your preference. However, sometimes the vehicle may be substituted with a vehicle of greater capacity or multiple vehicles depending on availability.
In some rare cases, we may also cancel your booking from our end. In such circumstances. For any such case, you will be refunded in full. However, we shall have no further liability to this booking upon cancellation.
9.1 It is the client’s responsibility to inform us about any wheelchair user at the time of booking. You will also have to inform us as to whether the wheelchair is collapsible so that we book the right vehicle for you. In such cases, £20 admin fee will be charged.
10. Child seats
10.1 As per the EU directive 2003/20/EC, the following rules will apply:
- Under 3 years old
Until a child is 135cms tall or age 12 (whichever they reach first), he/she has to use the right seat chair.
Children then must wear an adult seatbelt. For children under the age of 14 years, it is the drivers responsibility to have them restrained correctly.
Our cab service also provides child seats if required, at an additional cost. However, you’ll have to inform us in advance about such a request. While requesting a child seat at the time of booking, make sure you provide us with the right details (age, height and weight of the child).
We promise that we will try everything in our power to provide you with a vehicle with a child seat on request. However, if due to logistic reasons or uncontrollable circumstances we aren’t able to provide you with the seat you requested, we will make sure we inform you in time. Also, note that we will try to get you a child seat but we are not bound by duty to do so. The law relating to child seats makes allowances for Private Hire
In a licensed taxi or licensed hire car, if a child restraint is not available then the child may travel unrestrained in the rear. This is the only exception for children under 3, and has been introduced for practical rather than safety reasons.
- Above 3 and under 12 years old or less than 135cm
In a licensed taxi or private hire vehicle, if a child seat is not available, the child can use the adult belt instead.
In the event we are unable to supply a vehicle with any child seat or the size of the seat you requested, we will adjust or return the additional cost charged for it.
11. Unaccompanied minors.
11.1 Children under the age of 15 years will only be transferred if accompanied by a responsible adult.
11.2 Children under 3 years of age may travel unrestrained (on an adult’s lap) in the rear of a vehicle if no child seat is provided. However, it will still count towards the vehicle occupancy.
11.3 Children will be included in the total passenger count even if customers choose to use or opt for a child seat.
11.4 Children aged 3 years and above will always be counted as passengers. They will occupy a seat and must use an adult seat belt if no child seat is provided.
NB -If parents prefer to use a seat, we recommend they take their own to make sure they comply to the safety standards. Often child seats can be pre-booked if mentioned at the time of booking. Extra fees will apply in this case.
12. Excess Baggage
12.1 In case of extra baggage, you are liable to inform us at the time of booking. Excess baggage can include surfboards, bicycles, pet carriers or other oversized items. This is to ensure that the subcontractors have the right vehicles to accommodate you. If you fail to notify us at the time of booking, you will be liable for any additional costs.
13.1 The sub-contractor reserves the right within our reasonable authority to terminate your transfer, if you or your party’s conduct or behaviour is disruptive in any way and/or affects your safety or that of the vehicle’s driver. Neither us nor the Sub-contractor accepts liability for any extra costs incurred by you or your party as a result of our doing so.
13.2 Passengers are prohibited to consume alcoholic drinks or bring them onto the vehicles to consume them during the transfer journey. The Sub-contractor further reserves the right to refuse the transfer of any passenger who is ( or assumed to be) under the influence of alcohol or drugs.
13.3 If there are any costs incurred due to damage caused by you or your party, it must be repaid by you or your party.
14. Data Protection / Privacy
14.1 As per the Data Protection Act 1998, we are a data controller. To process your bookings, we will need to collect certain personal details from you. These will include, the names and addresses of the client or their party’s members, credit/debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect the chosen booking and any dietary restrictions which may disclose your religious beliefs. If we need any other personal details, we will inform you before we obtain them from you.
14.2 To process your order we may share your information with our subcontractor or any other involved third party. Only the personally identifiable information necessary to ensure the successful transfer will be provided to subcontractors. Some information may also be provided to security or credit checking companies, or as required by law.
14.3 We will make sure that your data is safe with us. If your travel arrangements are to take place outside the European Economic Area, (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. Your information will be passed only to those companies/organisations which may play a role in carrying forward your travel arrangements.
Agreeing to these terms and conditions you consent to provide your information, special requirements and/or details of any illnesses, disabilities or religious requirements, to any organisation/company responsible for any part of your transfer. Please note, if we cannot pass this information to the relevant sub-contractors, we will not be able to process your booking.
14.4 Upon agreeing to these terms and conditions, we are entitled to assume that you do not object to the passage of information mentioned above unless you tell us otherwise in writing. However, you are entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they’ll be or have been disclosed. You will be charged a fee for any such request. On rare occasions, we are entitled to refuse your request.
15. Service Availability
15.1 We accept no liability for any costs, losses or damages resulting from or related to the purchase or attempted purchase of a Service.
15.2 We have put in our best efforts to ensure that our website complies with United Kingdom laws. However, for locations outside the United Kingdom, we cannot confirm that the Services or the materials on our web site are appropriate or available. If the local laws override any provision mentioned in these terms and conditions, the relevant provision shall be deemed amended to comply with such law. If such amendment isn’t possible, the condition shall be deemed stricken and therefore the remaining provisions shall continue with full effect.
16.1 In case the Service delivered by the Sub-contractor is not what you ordered or is not performed with reasonable skill and care due to the fault of our employees, agents or Subcontractors, we will refund to you the price paid on behalf of the Sub-contractor.
If the service is not performed at all by the Sub-contractor, we will refund to you the price paid at the time of booking. This is subject to clauses 16.2, 16.3, 16.4 and 16.5 below.
16.2 We will not be liable for any claims arising as a result of any/all of the following:
i) The fault of the person(s)/client(s) affected or any member(s) of their party.
ii) The fault of a third party not connected with the provision of the service, which we could not
have predicted or prevented.
iii) The fault of anyone not working for us (generally or in particular) at the time.
iv) An event/circumstance that neither we nor the Sub-contractor(s) of the service in question could not have predicted or prevented. This may include (but is not limited to) an occurrence of force majeure as described in the booking conditions.
16.3 Service(s) provided to you by the sub-contractor is for private domestic use only. The contract between you and the subcontractor is a consumer contract. Neither we nor the sub-contractor accepts any liability for any business losses
16.4 If we are liable to you for any reason, our liability will be limited to the direct costs you incur for a foreseeable consequence of our failure.
16.5 We promise that every service you book from our website will be performed with skill and care, as reasonably as possible, in accordance with our agreement. We also promise that the materials published on our website are accurate. However, regrettably errors do occur, and we are liable to rectify such errors before the confirmation of your booking.
16.6 No clause in the terms and conditions will affect your statutory rights as a consumer.
17. Unavoidable Circumstances or Casualties
17.1 Under this clause, Airport Minicab Transfers will not be liable to pay any compensation (on behalf of the subcontractor) if we have to cancel or amend your services because of unforeseeable and critical circumstances. These can include (but are not limited to), accidents and related delays, unplanned marches, demonstrations and organised disruption. Also in the case of police operations, unforeseen road hazards, terrorist activity or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, adverse weather conditions, we are not liable to give you compensation.
18.1 If you wish to rely on any variations to these terms and conditions, you should ensure that such variations are approved by us in writing.
18.2 We are allowed to transfer or subcontract any or all of our rights and obligations under these terms and conditions at any time.
18.3 We may amend these terms and conditions from time to time. We are liable to post the new version on our website, following which all use of our website will be governed by that version. In such cases, you will be informed via the email provided by you, regarding the changes in the Terms and Conditions. The terms governing during the time of booking of any Service will be the terms in place at the time of your journey.
18.4 A person who isn’t a part or is not a party to our agreement has no rights under the contract (Rights of Third Parties Act 1999). They cannot enforce any term of this agreement but this does not affect any right or remedy of another party which exists or is available apart from that Act.
18.5 If any provision or term of our terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be deleted. However, all other terms will remain valid.
18.6 These terms and conditions and your use of our web site are governed by the laws of England and Wales, and in the event of any dispute under this contract, you agree to submit to the exclusive jurisdiction of the English courts.
18.7 Failure by either party to exercise any right or remedy under this agreement does not constitute a waiver of that right or remedy.
19.1 All notices shall be provided via mail for every service booked on our website. It will reach you by email or on your postal address provided during the ordering process.
19.2 Notice will be considered received when an email is received in full (or else on the next business day if it is received on a weekend or a public holiday in the place of receipt) or 48 hours after the date of posting.